There are no products in your shopping cart.
| 0 Items | £0.00 |
Delivery Service and Return Policy
We like to keep things simple and have made our delivery and returns as stress free as possible. When you order with us we will keep you informed about your order status and get your order to you as quickly as possible.
- Where do you deliver?
- Who delivers the orders and how can I track my order?
- How much does delivery cost and how do I get free postage?
- What happens if I am not in when delivery is made?
- What is your Returns policy if I have changed my mind?
- What is your Returns policy for damaged goods?
- Where should I return my items?
- Why don't you offer free returns?
Delivery service
Currently we only deliver to the United Kingdom and British Forces Post Offices. We are an accredited Internet Delivery Is Safe (IDIS) retailer, so you can shop in confidence with us. Top
Who delivers the orders and how can I track my order?
All orders are sent by Royal Mail First Class Recorded delivery and generally take 2-3 days. When we ship your order you will receive an email alerting you. You can then login into you account and view the Royal Mail tracking code associated with that order and use the tracking tool on the Royal Mail website to monitor its progress.Top
How much does delivery cost and how do I get free postage?
For orders under £60 a small charge of £3.50 is charged, whilst orders over £60 are shipped FREE. If we choose to ship your order in multiple shipments you will not be charged any additional fees. Top
What happens if I am not in when delivery is made?
To help combat fraud and protect your order Royal Mail will ask for a signature upon delivery. If no one is available at the time of delivery to sign for the order then Royal Mail will leave a "Sorry you were out" card and hold the package at your local Royal Mail depot for collection.
You can arrange redelivery quickly and conveniently direct from your computer, either to your own address, to your local Post Office branch or to another address in your same postcode area.
During our checkout process you will be offered the option to have your order delivered to an alternate address other than the billing address. We recommend that if you know you are going likely to be out during delivery that you choose to have it delivered to you at work - if doing this please insert you company name in the appropriate field. You can manage you delivery addresses in your account.
If you do not collect, or arrange redelivery, within 7 days Royal Mail will return the order to us and we will contact you. Should your order be returned to us and we have to resend it to you then an additional charge of £3.50 will be requested regardless of the order size. Top
Returns Policy
Its OK to change your mind. If you change your mind for any reason, return your items to us (unopened and unused) at your own expense with 14 working days and we'll give you a full refund or exchange them for something else you want - your choice. Goods are refunded within 30 days. To combat fraud refunds are only made to the credit card or Pay Pal account used to purchase the items. Top
What is your Returns policy for damaged goods?
If you feel an item is damaged or defective please call us on 0131 226 9612, or contact us through our web form, within 14 working days. Our customer care team will record your problem and work with you to resolve it.
If the customer care team cannot resolve your problem over the phone then they will ask you to return the item. Once we have received the returned item and have confirmed that it is damaged, or defective, we will refund you the full cost of the damaged, or defective item, plus all associated delivery costs or send you a new replacement and refund / compensate you for the return postage. Top
Where should I return my items?
The fastest way is to return the items to us at our warehouse at Face and Body Ltd, 5 Silverbirch Studios, Cavalry Park, Peebles, EH45 9BU. Alternately you can return them in person to our clinic at 32 Alva Street, Edinburgh, EH45 9BU. Please ensure that when returning items that your order number associated with them is clearly labelled.
When returning goods by post please take out adequate insurance to cover the value of the goods that you are returning and stipulate that the courier asks for a signature on delivery. This will allow you to track the returned goods and get compensation should your chosen courier loose them. To combat fraud we cannot make refunds for goods that we have not received back. Top
Why don't you offer free returns?
We thought about this, but most companies that offer this absorb the costs in other areas – for example by putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns that are not associated with damaged or defective items. Top
Take me to the T&Cs of Sale or back to the product catalogue pages.
Email this Page
