Expert consultation and reviews
A consultation, which may involve a skin analysis or test patch, is required before starting a new treatment plan. Consultations ensure the recommended treatment plan is appropriate to your desired outcome and personal health - they take 30 minutes and cost £25.
We offer a complimentary review for all our treatment plans. Reviews for anti-wrinkle and dermal filler treatments should be booked 14-21 days after treatment when at the practitioner's discretion you may receive complimentary adjustments, but after the 21 days has passed you may be charged for any further adjustment.
Missed appointments and pending lists
When you book an appointment we will take a £25 deposit. We respectfully request that you give us more than 48 hours notice when rescheduling your appointment, which enables us to offer that time slot to someone else. Appointments missed or rescheduled on the day will loose their deposit or have a course treatment deducted.
If you are struggling to get seen as early as you would like then please ask to be placed on our pending list for cancellations.
Our Reward Points scheme allows us to thank those who regularly use Face & Body. Everyone registered in our system receives points when paying for a treatment or product at our clinic. Just collect your Reward Points and redeem them at our Edinburgh clinic before they expire. We know that you are busy and don't want any extra hassle, so we've kept things simple:
- You don't have to present any loyalty card.
- Your Reward Points are displayed at the bottom of your till receipt.
- You can use active Reward Points anytime when paying at reception.
- 1000 Reward Points = £1.
Terms and Conditions Apply
- Reward Points cannot be used after expiration.
- Reward Points cannot be converted into cash.
- Rewad Points cannot be transfered to other client accounts.
- Reward Points cannot be used for online purchases.
- Reward Points cannot be earned with online purchases.
- Face & Body holds the right to change the structure of the Reward Point allocation at anytime.
Our gift vouchers can be redeemed against any consultation, treatment or retail product - their flexibility makes them a very popular gift amongst our customers. Gift vouchers must be purchased at our clinic or over the phone.
A voucher is valid for 12 months from the date of purchase and can be redeemed at our clinic in Edinburgh. The recipient's details are recorded in our system, so they can still use the voucher even if they lose the printed version.
Recipient's can transfer the voucher, but need to visit our clinic to arrange this with the clinic manager in order for our system to be updated and prevent abuse. If a recipient's mobile number or email address has been recorded in our system they will receive a reminder before their voucher expires.
Patients who are unable to use the vouchers in the time period due to illness or pregnancy can ask for the expiry date to be extended by contacting the clinic manager.
Some treatment plans require a course of treatments. You can choose to pay-as-you-go or purchase a course which works out at better value.
All courses must be paid in full at the time of purchase, but for those over £500 you can apply for 0% finance, with no deposit, and only 12 monthly repayments.
Ask your practitioner about your options when at consultation.